GENERAL CONDITIONS AND INSTRUCTIONS FOR RENT AND USE OF APARTMENTS AND PACKAGE OFFERS

1. GENERAL PROVISIONS:

1.1. These General Terms and Conditions and instructions for renting and using apartments and package offers (hereinafter the general conditions) are an integral part of the contract concluded by the provider Komunaprojekt nepremičnine d.o.o., Partizanska cesta 3, 2000 Maribor, Mat. no.: 6344046000 Tax no.: 56468296 (hereinafter the provider) and the person who placed the order to rent the apartment or use the package offers (hereinafter guest) and are valid for the rental of apartments or other rooms in the apartment building the village of Ribnica na Pohorje and other services provided by the provider.

1.2. A guest is any person who submitted a valid order for the use/rental of an apartment or a package offer in oral, written or electronic form (hereinafter reservation or order), makes a rental or made the payment for the apartment rental or package offer. Any third person who is also considered a guest placed an order for another.

1.3. By submitting a reservation, the guest agrees to be bound by these general terms and conditions and confirms that they are with the content fully aware of and understands the general terms and conditions at the time of booking. With the general conditions you can the guest is also informed at the web address https://www.ah-breza.si, at the reception and in the apartment.

1.4. Information that the provider publishes regarding its services on the website https://www.ah-breza.si/ and brochures and other promotional material, constitute an invitation to bid and not the bidder bind. The provider is not responsible for any damage that may occur as a result of the published information..

1.5. The general terms and conditions also apply to the provider's package offers, which, in addition to renting the apartment, include additional services or benefits (discount on ski passes, use of the wellness center, etc.), in accordance with the terms of each package offer published by the provider.

1.6. The house rules, which are published on the website https://ww.ah-breza.si/ and is located in the reception, in every apartment and apartment house, and in the price list of services provider.

2. RESERVATIONS AND PAYMENTS:

2.1. When making a reservation, the guest must provide information about his name, surname and address, the number of guests, the rental period and about the selected apartment and guarantees their veracity and authenticity. V in the event that the guest does not provide the correct information when registering, he is responsible for all costs and consequences, caused by incorrect data.

2.2. Upon payment of the entire amount of the apartment rental price, package offer, or additional services, issues provider to the guest account.

2.3. Booking an appointment is binding for the guest. The guest can withdraw from the reservation only in accordance with the provisions on the guest's cancellation of the rental (item 5 of the general terms and conditions).

2.4. In addition to an express written application or reservation, any reservation is also considered a binding reservation the order, transmitted in oral or written form, containing the name and surname of the guest and other participants, payment of accommodation or part of it.

2.5. The bill can be paid in cash (EUR) or by bank transfer to the provider's TRR SI56 1010 0005 1908

284 and debit and credit cards (BA, Maestro, Mastercard, Visa).

 

3. TOURIST TAX:

3.1. Pursuant to Article 23 of the Act on Promotion of Tourism Development (Official Gazette of the Republic of Slovenia, No. 2/04 as amended), the guest is obliged to settle the tourist tax together with the accommodation payment. Pursuant to Article 27 of the Act on promoting the development of tourism (Ur. l. RS, no. 2/04 with amendments and additions) are payments of the tourist tax exempted: children up to 7 years of age, persons based on submission of a photocopy of the decision of the competent authority authority, from which it is evident that the insured (hereinafter: insured person) stated disability or physical impairment or photocopies of the certificate or expert report opinions of the competent commission on the determination of disability or physical impairment or on the basis of membership disability organization cards, children and young people on the basis of submission of a photocopy of the decision which concerns the classification and guidance of children with special needs, foreign nationals who are international regulations and agreements exempt from paying the tourist tax.

3.2. Young people between the ages of 7 and 18 have a 50% discount when paying the tourist tax.

4. PRICE OF ACCOMMODATION:

4.1. The price list of the provider's services for the current year in euros is published on the website https://www.ah-breza.si/ and at the reception. The published prices include VAT.

4.2. The provider reserves the right to change the published prices of its services at any time. Prices apartment rental, package offers and other services for the guest and the provider are valid on the day of the show reservations.

4.3. The apartment rental price includes the use of equipment in the apartment, use of bed linen and towels, water and electricity consumption, internet, television and uncovered parking in front of the apartment building. Additional services are those services that are not included in the accommodation price and are paid separately by the guest. In the case of renting an apartment for more than 3 nights, the final cleaning of the apartment is included in the price, but in other cases (shorter rental) the final cleaning is additionally billed according to the valid price list of the provider. The tourist tax is not included in the rental price and is paid at the reception upon check-out at the latest, unless otherwise agreed. When concluding the contract, the guest and the provider can separately agree on other services that are billed separately (e.g. stay of additional persons, stay of pets, rental of a safe, etc.).

 

5. SECURITY

5.1. When renting an apartment, the guest must pay a deposit of EUR 100.00 in cash upon arrival at the provider's reception.

5.2. In the event that the guest caused damage to the equipment of the apartment or the apartment complex, or did not leave the apartment in a normally clean condition, the provider has the right to charge the resulting damage or costs with the security deposit.

5.3. The deposit is returned to the guest in the amount of the difference after calculation with the final price of the service, if no damage was caused to the equipment of the apartment or apartment complex and the apartment was left in a normally clean condition.

5.4. If the security deposit is not sufficient to compensate for the damage, the guest is obliged to pay the difference until the entire damage is reimbursed.

6. GUEST'S RIGHT TO CHANGES AND CANCELLATIONS

6.1. The guest has the right to cancel the reservation. In the event that the guest cancels the reservation, regardless of the reason for the cancellation, the provider has the right to reimbursement of costs due to the cancellation (compensation). The guest must notify the provider in writing (by mail, fax or e-mail) of the cancellation. If the cancellation is not in writing, it is considered that the guest has not canceled the reservation.

6.2. The amount of compensation due to the cancellation of the reservation, which the guest is obliged to pay, depends on the time in which the guest submitted the written cancellation, namely:

- If the guest's stay is expected to last less than 3 days, the guest is obliged to cancel the reservation at least 3 days before the day of the expected arrival, otherwise the provider has the right to charge 50% of the total amount of the reservation.

- If the guest's stay is expected to last more than 3 days, the guest is obliged to cancel the reservation at least 7 days before the day of the expected arrival, otherwise the provider has the right to charge 50% of the total amount of the reservation.

– If the guest does not cancel the reservation, the provider has the right to charge the entire amount of the reservation.

6.3. If the guest does not arrive for the reserved service - does not report to the provider's reception by the end of the day of the expected arrival - ("no show"), the reservation is considered canceled and cancellation costs are calculated in accordance with the previous point. The provisions of the previous sentence do not apply when the guest informs the provider in time about the delay. In case of delay, the guest is obliged to settle the entire value of the confirmed reservation.

6.4. If the guest prematurely terminates the stay in the apartment, or does not use all the benefits or services from the package offer, due to reasons beyond the provider's control (illness of the guest, change of itinerary, bad weather conditions, etc.), the guest does not have the right to reimbursement of rental costs or purchase price and is obliged to settle the rental of the apartment or the value of the package offer for the entire reservation period. In the event of cancellation of the lease during the term of the lease due to force majeure, without there being any reason for this on the part of the provider, the lessee has no right to request any compensation or reduction of the rental price.

6.5. In the event that the amount of reimbursement of cancellation costs, which the guest is obliged to pay based on point 5.3. of these general terms and conditions is lower than the advance payment already paid, the difference will be returned to the guest interest-free within 8 days, after the end of the reservation period.

6.6. After booking, the guest can change the name or the number of persons who will stay in the apartment, provided that such change does not exceed the total number of persons allowed for each apartment, as defined in the provider's price list.

7. PROVIDER'S RIGHT TO CHANGES AND CANCELLATION

7.1. In accordance with the applicable legislation, the provider reserves the right to cancel or change the reservation if extraordinary circumstances occur before or during the performance of the service that could not have been expected, removed or avoided, and for the provider these circumstances constitute a valid reason for the contract not to would have concluded if they existed at the time of the conclusion of the contract.

7.2. The provider may terminate the contract or withdraw from the contract and demand reimbursement of damages from the guest who violates the provisions of the contract, general conditions or house rules.

7.3. In case of cancellation of the contract by the provider according to the previous point, the guest is not entitled to reimbursement of accommodation costs and is obliged to settle the entire value of the confirmed apartment rental reservation.

7.4. In the event that, due to objective circumstances or force majeure, which is considered all unexpected and unforeseen events that occur independently of the will of the contracting parties and which the contracting parties could not foresee at the time of concluding this contract and in any way affect the performance of the contractual obligations, the provider cannot provide the service from the confirmed reservation, the provider can cancel the reservation or withdraw from the contract. In this case, the guest has the right to a full refund of the advance payment, or, in the case of a partially performed service, to a refund of a proportional part of the value of the reservation. The guest is not entitled to reimbursement of any other damage.

 

8. OBLIGATIONS AND RIGHTS OF THE GUEST

8.1. The guest undertakes to use all devices and equipment in the apartment and apartment complex in accordance with the general conditions and house rules and with the care of a good owner. In the event of intentional or negligent damage to the devices or equipment of the apartment or apartment complex, the guest is obliged to reimburse the entire damage caused. In the event that damage occurs in the apartment or apartment complex, the guest must notify the provider immediately. In addition to the guest, all users of the apartment booked by the guest are responsible for all contractual obligations and for reimbursement of any damage.

8.2. The guest undertakes to:

had valid documents, respect the house rules in accommodation facilities/apartments and cooperate with service providers in good faith, upon arrival at the reception, hand over the document about the paid service, the reservation confirmation or the voucher received by mail or e-mail.

8.3. In the event that the guest takes over an uncleaned or dirty apartment, he is obliged to notify the service provider immediately. Within the available capacities, the guest has the right to be assigned another, clean apartment, in accordance with point 6.5. of these general conditions. If a suitable apartment is not available, the provider is obliged to clean the selected apartment within 2 hours at the latest. If the provider does not clean the apartment within the specified period, the guest has the right to reimbursement of proportionate costs, namely a 5% discount on the agreed rental price (confirmed reservations), but no more than EUR 25.00.

8.4. In case of damage to the equipment in the apartment, the guest has the right to reimbursement of the proportional costs of the accommodation, namely:

- due to a fault (non-functioning) of the equipment or devices in the apartment, when the fault cannot be rectified within 24 hours, the guest is entitled to a 10% discount on the agreed daily rental price for each day of non-functioning of the equipment, but no more than EUR 50.00; in the event of a power outage for more than 24 hours, the guest is entitled to a 10% discount on the agreed rental price, but no more than EUR 50.00; in case of non-operation of the WiFi internet connection for more than 24 hours, the guest is entitled to a 10% discount on the agreed daily rental price for each day of non-operation, but no more than EUR 50.00;

8.5. The guest undertakes to immediately notify the provider (reception) of any deficiencies in the inventory of the apartment, and the latter undertakes to immediately replace the inventory with a new one. In this case, the guest is not entitled to compensation or a reduction in the price of the service.

8.6. The provider does not assume responsibility for the reduced scope of operation of ski equipment in the selected ski center, which is a result of a lack of snow or other unforeseen circumstances (weather, natural disasters, technical obstacles...). Partial closure of the ski area due to adverse weather conditions or technical problems is not a reason for cancellation of the reservation. In such cases, the guest is not entitled to compensation or reimbursement of the costs of ski passes, accommodation or other services provided by the provider (wellness...).

8.7. The provider is not responsible for delays of public transport, delays due to congestion on the road or on cable cars, as well as for changes to the reservation by the guest, which would occur as a result of such delays.

8.8. Smoking in the apartment is strictly prohibited. Smoking is allowed on the terraces and balconies of the apartment. In case of violation of the smoking ban, you will be charged an additional EUR 100.00, which you pay together with the apartment rental upon departure.

8.9. Persons who have not previously registered at the reception of Breza Apartments are not allowed to stay overnight in the apartments. In the case of the stay or overnight stay of unregistered persons, you will be charged an additional EUR 50.00 for each unregistered person, and the guest is also obliged to settle the costs of the tourist tax for the unregistered guest, and to compensate the provider for other damage caused as a result of the overnight stay of unregistered persons (possible fines in misdemeanor, inspection and other procedures).

8.10. The night order and peace in the apartments and apartment complex applies between 10 p.m. and 6 a.m. Night curfew does not apply in the event of emergency maintenance interventions and force majeure. In case of violation of night order and peace, the Act on Protection of Public Order and Peace (ZJRM-1) is taken into account, and the provider also reserves the right to prematurely terminate the contract or stay in the apartment with the violator.

8.11. The guest is not entitled to payment of compensation or a reduction in the price of accommodation (discount) due to disturbance of night peace and order.

8.12. In the event of the intervention of the provider or another service provider, due to the intentional activation of active fire protection systems or violation of night peace, you will be charged an additional EUR 100.00, which the guest is obliged to pay together with the rental upon departure.

8.13. The provider undertakes to take care of the safety of the guests and their property with the diligence of a good owner. The provider is not responsible for injuries to guests in the apartments.

8.14. The guest is obliged to take care of his own safety and the safety of other people in the apartment complex, as well as the safety of his property, and to properly control the machines and devices he brings with him.

8:15 a.m. The provider, except for damage caused by his gross negligence, is not responsible for any direct or indirect damage, destruction, theft or loss of guests' property or personal injuries to guests or users of the provider's services, which occur in any way during the use or stay in apartments, apartment houses or other parts of the apartment complex. In no case can the provider's liability for damages exceed the contractual value.

9. DOMESTIC ANIMALS

9.1. Pets are allowed in all apartments with prior notice.

9.2. The provider is not responsible for allergies and similar diseases caused by animals staying in the apartment.

9.3. Registration of animals is mandatory when booking the apartment.

9.4. The stay of animals is not included in the price of the apartment and is charged additionally according to the valid price list of the provider.

9.5. In case of undeclared stay of animals in the apartment, which is not intended for this, the provider can cancel the contract in accordance with 6.3. point of these general conditions.

9.6. In case of undeclared stay of the animal in the apartment, which is also intended for animals, the guest is obliged to settle the amount of the stay of the animal in accordance with the price list.

10. ARRIVAL AND DEPARTURE OF GUESTS

10.1. Guests can be accommodated after 4:00 p.m. on the day of arrival. As long as the apartment is free and ready for occupancy before 4:00 p.m. (or another pre-arranged time), arrival is also possible earlier.

10.2. On the day of departure, the guest must vacate the apartment and return the keys to the apartment at the reception by 10:00 a.m., unless otherwise agreed. If the guest exceeds this deadline, without prior agreement with the provider, the provider can request payment of 50% of the price of the daily rental of the apartment.

11. RECEPTION

11.1. The reception of Breza Apartment House is open every day after the following working hours:

Monday - Friday from 9:00 a.m. to 1:00 p.m. and from 4:00 p.m. to 7:00 p.m.

Saturday 8:00 a.m. - 1:00 p.m. and from 4:00 p.m. - 6:00 p.m.

Sunday 8:00 a.m. – 12:00 p.m

(call number outside regular working hours + 386 31 490 951).

 

11.2. The guest receives the keys to the apartment at the reception after 4:00 p.m., and returns them to the reception desk by 10:00 a.m. on the day of departure.

11.3. Resale or misuse of keys is prohibited.

11.4. A compensation of €15.00 is charged for each lost or stolen key/card.

11.5. Upon arrival, the guest registers at the reception desk and submits:

– a valid order confirmation message or deposit,

- an identity card, passport or driver's license for all persons listed in the order confirmation or voucher.

11.6. The guest pays the tourist tax, the rest of the rental payment and any additional services at the reception on the day of departure, no later than 10:00 a.m.

12. FIRE SAFETY

12.1. Fire regulations and emergency exits are clearly marked. Guests are obliged to learn about the location of the fire extinguishers and fire regulations. Guests are obliged to follow the fire regulations and instructions of the service provider or its staff.

12.2. In case of intentional triggering of a fire alarm when there is no reason for it, or if the alarm is triggered due to smoking or improper/negligent use of heating devices, the guest will be charged the cost of fire intervention.

13. PROTECTION OF PERSONAL DATA

13.1. The provider undertakes to protect all acquired data about the guest in accordance with the Personal Data Protection Act.

13.2. By placing an order, the guest expressly allows the provider to use his personal data in its databases for the purposes of order execution, statistical processing and notification of the offer until cancellation, and expressly agrees that his personal data may be removed or forward to other contractual partners of the provider, based in the Republic of Slovenia, who are duly registered for the processing of personal data and with whom the provider has concluded appropriate contracts on the processing of personal data, with the aim of correct execution of the order and ensuring benefits from package offers.

13.3. The guest can request at any time and without reason that the provider permanently or temporarily stops using his personal data, which he does with a written statement. In this case, the provider will only use the personal data of the guest and users of the provider's services, which are absolutely necessary for the performance of the provider's contractual obligations (execution of the lease, issuing of vouchers, payment of the tourist tax, production of ski passes, etc.) and will keep them for the period of validity of the concluded contract and the relationships arising from it.

14. RESOLVING CLAIMS OR COMPLAINTS

14.1. The guest undertakes to report any irregularities or deficiencies of the apartment or package offer immediately to the provider, namely to his staff at the reception. A record is made of the claim or appeal.

14.2. When it is obvious that judging by the content of the claim/complaint, it could be resolved on the spot (for example, insufficient cleanliness of the room, non-functioning appliance, etc.), but the guest did not immediately rebuke the error on the spot and did not notify the provider's staff of the irregularity, it is considered that he has agreed to the service provided in this way and has thereby lost the right to subsequent complaints and claims for a reduction in the price of the service or compensation for damages.

14.3. The amount of compensation for the payment of which the provider would be responsible from any address is limited to the amount of the advance payment or the contractual value (package offer or apartment rental).

15. FINAL PROVISIONS

15.1. All potential disputes are resolved at the competent court in Maribor using Slovenian law.

15.2. The general terms and conditions have the character of a contract and are an integral part of the apartment rental contract or the execution of a package offer.

15.3. These terms and conditions come into force on the date of publication on https://www.ah-breza.si/, on 11/15/2023.

15.4. These conditions are published and accessible at https://www.ah-breza.si/general_conditions.html/.